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INTEGRATED MANAGEMENT SYSTEMS
At Clínica Colombia ES, we are committed to meeting the highest quality standards in the provision of high-complexity healthcare services that are comprehensive, accessible, timely, safe, compassionate, and efficient, aiming to ensure the satisfaction of our clients, users, and other stakeholders.
We place the patient and their family at the center of our care, making them our top priority in achieving excellence in clinical outcomes. We promote continuous improvement and social responsibility. To support this, we rely on qualified personnel, state-of-the-art technology, a comfortable infrastructure, and full compliance with applicable legal requirements.
In line with our level of complexity, we also carry out health promotion and secondary disease prevention activities, contributing to the improvement of the population’s quality of life.
Values that define us
CODE OF ETHICS AND GOOD CORPORATE GOVERNANCE
It is essential to clearly identify the stakeholders and the relationship established with Clínica Colombia ES, in order to define the commitments and agreements that ensure the quality of the services provided and the ultimate satisfaction of the external client.
1. RISK MANAGEMENT POLICY
Risk Management at Clínica Colombia ES is a fundamental component of our Strategic Management.
Its objective is to ensure the fulfillment of our mission, achieve institutional goals, strengthen internal control, and improve administrative activities, all in compliance with applicable regulations.
Aware of the risk situations that may affect our objectives, we are committed to managing them following the methodology established in our Risk Management Procedure.
This includes:
Identification and analysis: We assess and update the risks associated with each process.
Definition of controls: We implement actions to avoid, mitigate, share, or transfer prioritized risks, ensuring the achievement of our objectives.
Monitoring: We track mitigation actions applied to the risks identified in each process.
Periodic review: We evaluate the effectiveness of mitigation actions and identify new risks through regular review of the risk map.
Risk Management at Clínica Colombia ES is a fundamental component of our Strategic Management.
Its objective is to ensure the fulfillment of our mission, achieve institutional goals, strengthen internal control, and improve administrative activities, all in compliance with applicable regulations.
Aware of the risk situations that may affect our objectives, we are committed to managing them following the methodology established in our Risk Management Procedure.
This includes:
Identification and analysis: We assess and update the risks associated with each process.
Definition of controls: We implement actions to avoid, mitigate, share, or transfer prioritized risks, ensuring the achievement of our objectives.
Monitoring: We track mitigation actions applied to the risks identified in each process.
Periodic review: We evaluate the effectiveness of mitigation actions and identify new risks through regular review of the risk map.
Risk Management at Clínica Colombia ES is a fundamental component of our Strategic Management.
Its objective is to ensure the fulfillment of our mission, achieve institutional goals, strengthen internal control, and improve administrative activities, all in compliance with applicable regulations.
Aware of the risk situations that may affect our objectives, we are committed to managing them following the methodology established in our Risk Management Procedure.
This includes:
Identification and analysis: We assess and update the risks associated with each process.
Definition of controls: We implement actions to avoid, mitigate, share, or transfer prioritized risks, ensuring the achievement of our objectives.
Monitoring: We track mitigation actions applied to the risks identified in each process.
Periodic review: We evaluate the effectiveness of mitigation actions and identify new risks through regular review of the risk map.
2. ENVIRONMENTAL MANAGEMENT POLICY
Clínica Colombia ES is committed to preventing environmental impacts and maintaining appropriate sanitary conditions to ensure safe service delivery.
This commitment includes comprehensive solid waste management, discharge control, and the rational use of natural resources, all implemented through best practices in collaboration with our stakeholders.
We are focused on complying with current environmental regulations related to our operations, embracing social responsibility, and promoting continuous improvement.
Clínica Colombia ES is committed to preventing environmental impacts and maintaining appropriate sanitary conditions to ensure safe service delivery.
This commitment includes comprehensive solid waste management, discharge control, and the rational use of natural resources, all implemented through best practices in collaboration with our stakeholders.
We are focused on complying with current environmental regulations related to our operations, embracing social responsibility, and promoting continuous improvement.
Clínica Colombia ES is committed to preventing environmental impacts and maintaining appropriate sanitary conditions to ensure safe service delivery.
This commitment includes comprehensive solid waste management, discharge control, and the rational use of natural resources, all implemented through best practices in collaboration with our stakeholders.
We are focused on complying with current environmental regulations related to our operations, embracing social responsibility, and promoting continuous improvement.
3. LINES OF ACTION
Environmental Management Initiatives
Clínica Colombia ES is committed to implementing various initiatives to promote sustainability and environmental protection:
Water-saving culture: Encourage the efficient use and conservation of water in all areas of the clinic.
Rational energy use: Promote a culture of responsible energy use to reduce consumption and minimize environmental impact.
Comprehensive waste management: Implement environmentally responsible waste management by ensuring proper segregation, transportation, storage, and final disposal.
Source separation: Strengthen the practice of separating waste at the source, raising awareness about environmental care and sustainable development.
Environmental training: Educate staff on the environmental aspects related to our activities, promoting awareness, sensitivity, and responsibility in environmental preservation.
Communication and participation: Inform staff, users, visitors, and the community about the components of the institutional environmental management system, involving them actively in its implementation.
Environmental Management Initiatives
Clínica Colombia ES is committed to implementing various initiatives to promote sustainability and environmental protection:
Water-saving culture: Encourage the efficient use and conservation of water in all areas of the clinic.
Rational energy use: Promote a culture of responsible energy use to reduce consumption and minimize environmental impact.
Comprehensive waste management: Implement environmentally responsible waste management by ensuring proper segregation, transportation, storage, and final disposal.
Source separation: Strengthen the practice of separating waste at the source, raising awareness about environmental care and sustainable development.
Environmental training: Educate staff on the environmental aspects related to our activities, promoting awareness, sensitivity, and responsibility in environmental preservation.
Communication and participation: Inform staff, users, visitors, and the community about the components of the institutional environmental management system, involving them actively in its implementation.
Environmental Management Initiatives
Clínica Colombia ES is committed to implementing various initiatives to promote sustainability and environmental protection:
Water-saving culture: Encourage the efficient use and conservation of water in all areas of the clinic.
Rational energy use: Promote a culture of responsible energy use to reduce consumption and minimize environmental impact.
Comprehensive waste management: Implement environmentally responsible waste management by ensuring proper segregation, transportation, storage, and final disposal.
Source separation: Strengthen the practice of separating waste at the source, raising awareness about environmental care and sustainable development.
Environmental training: Educate staff on the environmental aspects related to our activities, promoting awareness, sensitivity, and responsibility in environmental preservation.
Communication and participation: Inform staff, users, visitors, and the community about the components of the institutional environmental management system, involving them actively in its implementation.
Your Voice Matters
REPORT SUSPICIOUS ACTIVITY
Learn about our
CODE OF ETHICS AND GOOD CORPORATE GOVERNANCE
Ethical Commitments to Stakeholders
It is essential to clearly identify the stakeholders and their relationship with Clínica Colombia ES in order to define the commitments and agreements that ensure the quality of the services provided and the ultimate satisfaction of the external client.
TOWARD USERS
Our approach toward users focuses on providing high-quality and compassionate services in a clean environment, supported by friendly and well-trained staff. We strive to foster communication and collaboration with the community through dialogue spaces such as auditoriums and suggestion boxes. Additionally, we promote active user participation in decision-making processes through committees and associations, ensuring that their opinions are heard and valued.
Environmental Approach
We promote recycling and proper separation of waste such as paper, cardboard, and glass by ensuring appropriate disposal in designated containers. Additionally, we monitor the handling of hazardous materials, guaranteeing their final disposal in accordance with current regulations, which reinforces our commitment to sustainability and environmental health.
Internal Customer Approach
Our approach toward internal customers is based on providing kind, fair, and respectful treatment to all staff members. We encourage open dialogue and the sharing of relevant information to support effective job performance. Additionally, we ensure the fulfillment of labor rights, such as timely salary payments and vacation scheduling, while prioritizing ongoing training for professional development and overall well-being.
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Ethical and Professional Implications in the Workplace
A conflict of interest is understood as a situation in which an employee holds or assumes commitments that respond to external or third-party interests or obligations. These circumstances may compromise their dedication and integrity, raising concerns about the ethical nature of their behavior.
1. SITUATIONS THAT MAY GIVE RISE TO CONFLICTS OF INTEREST
The Clinic trusts in the commitment, transparency, sound judgment, and good faith of its employees as essential elements in managing their personal and professional matters, as well as in handling situations that may lead to conflicts of interest.
By way of example, the following situations may generate conflicts of interest:
Personal investments in companies that could influence the impartiality of decisions related to the Clinic.
Participation in business dealings where the Clinic is a party and the employee has personal or family interests.
Involvement in procurement or asset acquisition decisions when the employee or their relatives are suppliers.
Receiving money or commissions personally, which could bias decision-making.
Normal social courtesies are permitted when they have a defined institutional purpose and align with the Clinic’s guidelines.
The Clinic trusts in the commitment, transparency, sound judgment, and good faith of its employees as essential elements in managing their personal and professional matters, as well as in handling situations that may lead to conflicts of interest.
By way of example, the following situations may generate conflicts of interest:
Personal investments in companies that could influence the impartiality of decisions related to the Clinic.
Participation in business dealings where the Clinic is a party and the employee has personal or family interests.
Involvement in procurement or asset acquisition decisions when the employee or their relatives are suppliers.
Receiving money or commissions personally, which could bias decision-making.
Normal social courtesies are permitted when they have a defined institutional purpose and align with the Clinic’s guidelines.
The Clinic trusts in the commitment, transparency, sound judgment, and good faith of its employees as essential elements in managing their personal and professional matters, as well as in handling situations that may lead to conflicts of interest.
By way of example, the following situations may generate conflicts of interest:
Personal investments in companies that could influence the impartiality of decisions related to the Clinic.
Participation in business dealings where the Clinic is a party and the employee has personal or family interests.
Involvement in procurement or asset acquisition decisions when the employee or their relatives are suppliers.
Receiving money or commissions personally, which could bias decision-making.
Normal social courtesies are permitted when they have a defined institutional purpose and align with the Clinic’s guidelines.
2. CONFLICT RESOLUTION
When an employee is faced with a situation involving opposing interests, the following considerations must be taken into account:
The employee must disclose to their immediate supervisor the nature and extent of any conflict between their personal interests and those of the Clinic or its clients.
If a situation arises that may be considered a conflict of interest in a negotiation involving individuals or entities related by affinity or consanguinity to those conducting business on behalf of the Clinic, the employee must inform their immediate supervisor. In such cases, the negotiation must be handled by a different person who is not involved in the conflict of interest.
When an employee is faced with a situation involving opposing interests, the following considerations must be taken into account:
The employee must disclose to their immediate supervisor the nature and extent of any conflict between their personal interests and those of the Clinic or its clients.
If a situation arises that may be considered a conflict of interest in a negotiation involving individuals or entities related by affinity or consanguinity to those conducting business on behalf of the Clinic, the employee must inform their immediate supervisor. In such cases, the negotiation must be handled by a different person who is not involved in the conflict of interest.
When an employee is faced with a situation involving opposing interests, the following considerations must be taken into account:
The employee must disclose to their immediate supervisor the nature and extent of any conflict between their personal interests and those of the Clinic or its clients.
If a situation arises that may be considered a conflict of interest in a negotiation involving individuals or entities related by affinity or consanguinity to those conducting business on behalf of the Clinic, the employee must inform their immediate supervisor. In such cases, the negotiation must be handled by a different person who is not involved in the conflict of interest.
3. SUPPLIER MANAGEMENT
Suppliers are selected through an evaluation process that includes the following requirements:
INVIMA registration, Chamber of Commerce certificate, certification in Good Manufacturing Practices, product cost evaluation, and completion of the SARLAFT form.
A minimum of three quotations must be considered to select a supplier, except in cases where medications and/or supplies are scarce in the market and only one supplier is available.
For the purchase of a new medical device or medication, approval from the Pharmacy Committee is required to ensure patient safety.
The acquisition of high-complexity medical equipment—whether for technological upgrades, replacements, or the launch of new services—must be coordinated through the Medical Director. Together with the Purchasing Committee, the best alternative will be evaluated based on the needs of the Clinic, taking into account economic aspects, supplier experience, brand, technological development, installation, training, and warranty.
Suppliers are selected through an evaluation process that includes the following requirements:
INVIMA registration, Chamber of Commerce certificate, certification in Good Manufacturing Practices, product cost evaluation, and completion of the SARLAFT form.
A minimum of three quotations must be considered to select a supplier, except in cases where medications and/or supplies are scarce in the market and only one supplier is available.
For the purchase of a new medical device or medication, approval from the Pharmacy Committee is required to ensure patient safety.
The acquisition of high-complexity medical equipment—whether for technological upgrades, replacements, or the launch of new services—must be coordinated through the Medical Director. Together with the Purchasing Committee, the best alternative will be evaluated based on the needs of the Clinic, taking into account economic aspects, supplier experience, brand, technological development, installation, training, and warranty.
Suppliers are selected through an evaluation process that includes the following requirements:
INVIMA registration, Chamber of Commerce certificate, certification in Good Manufacturing Practices, product cost evaluation, and completion of the SARLAFT form.
A minimum of three quotations must be considered to select a supplier, except in cases where medications and/or supplies are scarce in the market and only one supplier is available.
For the purchase of a new medical device or medication, approval from the Pharmacy Committee is required to ensure patient safety.
The acquisition of high-complexity medical equipment—whether for technological upgrades, replacements, or the launch of new services—must be coordinated through the Medical Director. Together with the Purchasing Committee, the best alternative will be evaluated based on the needs of the Clinic, taking into account economic aspects, supplier experience, brand, technological development, installation, training, and warranty.
4. IMPLEMENTATION STRATEGIES
The Clinic is committed to sharing this Code with all staff and periodically assessing their understanding of it.
To ensure this, the Strategic Foresight Committee has been designated as responsible for updating, disseminating, enforcing, and monitoring the provisions outlined in this Code.
The dissemination will be carried out through the following strategies:
Publishing the document on the Quality Management System platform for staff access and consultation.
Presenting it during Institutional Induction and Reinduction programs.
Conducting training sessions through the virtual classroom.
Making it available on the institutional website and intranet.
Producing and sharing an institutional video.
The Clinic is committed to sharing this Code with all staff and periodically assessing their understanding of it.
To ensure this, the Strategic Foresight Committee has been designated as responsible for updating, disseminating, enforcing, and monitoring the provisions outlined in this Code.
The dissemination will be carried out through the following strategies:
Publishing the document on the Quality Management System platform for staff access and consultation.
Presenting it during Institutional Induction and Reinduction programs.
Conducting training sessions through the virtual classroom.
Making it available on the institutional website and intranet.
Producing and sharing an institutional video.
The Clinic is committed to sharing this Code with all staff and periodically assessing their understanding of it.
To ensure this, the Strategic Foresight Committee has been designated as responsible for updating, disseminating, enforcing, and monitoring the provisions outlined in this Code.
The dissemination will be carried out through the following strategies:
Publishing the document on the Quality Management System platform for staff access and consultation.
Presenting it during Institutional Induction and Reinduction programs.
Conducting training sessions through the virtual classroom.
Making it available on the institutional website and intranet.
Producing and sharing an institutional video.
5. CONTROL AND MONITORING
Clínica Colombia ES, in its commitment to overseeing compliance and continuous improvement of processes, procedures, activities, and regulatory requirements, adopts the following control mechanisms:
Internal audits: Established within the Audit Plan of the Evaluation and Improvement process (Internal Control and Quality), as part of the Quality Improvement Audit Program (PAMEC).
Statutory audit: The main objective is to carry out timely, comprehensive, and ongoing oversight of management actions, corporate operations, assets, rights, books, records, correspondence, and all related documentation. This ensures the efficient, effective, and transparent management of resources and guarantees the proper delivery of essential healthcare services to the population residing in Colombian territory.
Clínica Colombia ES, in its commitment to overseeing compliance and continuous improvement of processes, procedures, activities, and regulatory requirements, adopts the following control mechanisms:
Internal audits: Established within the Audit Plan of the Evaluation and Improvement process (Internal Control and Quality), as part of the Quality Improvement Audit Program (PAMEC).
Statutory audit: The main objective is to carry out timely, comprehensive, and ongoing oversight of management actions, corporate operations, assets, rights, books, records, correspondence, and all related documentation. This ensures the efficient, effective, and transparent management of resources and guarantees the proper delivery of essential healthcare services to the population residing in Colombian territory.
Clínica Colombia ES, in its commitment to overseeing compliance and continuous improvement of processes, procedures, activities, and regulatory requirements, adopts the following control mechanisms:
Internal audits: Established within the Audit Plan of the Evaluation and Improvement process (Internal Control and Quality), as part of the Quality Improvement Audit Program (PAMEC).
Statutory audit: The main objective is to carry out timely, comprehensive, and ongoing oversight of management actions, corporate operations, assets, rights, books, records, correspondence, and all related documentation. This ensures the efficient, effective, and transparent management of resources and guarantees the proper delivery of essential healthcare services to the population residing in Colombian territory.
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OCCUPATIONAL HEALTH AND SAFETY
It is hereby certified that the company FABILU S.A.S., identified with NIT 900242742 and affiliated with a Labor Risk Administrator (ARL), carried out a self-assessment of its Occupational Health and Safety Management System (SG-SST) on December 23, 2022.
This evaluation was conducted in accordance with the scoring table for the Minimum Standards of the SG-SST, by completing the evaluation form established in Article 27 of Resolution 0312 of 2019, resulting in a total score of 95%.
Certifica que la empresa FABILU S.A.S. identificada con NIT 900242742 afiliada a
la administradora de Riesgos Laborales, realizó la autoevaluación de su SG-SST
en la fecha 23/12/2022.
conforme a la tabla de valores y calificación de los Estándares Mínimos del
Sistema de Gestión de Seguridad y Salud en el Trabajo SG-SST, mediante el
diligenciamiento del formulario de evaluación establecido en el artículo 27 de la
Resolución 0312 de 2019, la cual arroja un resultado total de 95 %:
Certifica que la empresa FABILU S.A.S.
identificada con NIT 900242742 afiliada
a la administradora de Riesgos
Laborales, realizó la autoevaluación
de su SG-SST en la fecha 23/12/2022.
conforme a la tabla de valores y
calificación de los Estándares Mínimos del
Sistema de Gestión de Seguridad y
Salud en el Trabajo SG-SST, mediante el
diligenciamiento del formulario de
evaluación establecido en el
artículo 27 de la resolución 0312 de 2019,
la cual arroja un resultado total de 95 %:
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Dissemination of OHS Policies: Tobacco, Alcohol, and Drugs
The dissemination of the Occupational Health and Safety (OHS) policy, along with the policy on tobacco use, alcohol and drug consumption, and smoke-free areas, has begun. These policies include the minimum requirements established in Article 2.2.4.6.7 of Decree 1072 of 2015.
The policies, objectives, and the industrial hygiene and safety regulations were widely shared through institutional bulletin boards and presented to personnel during induction and reinduction processes.
Se empieza la divulgación de la política de SST y la política de
tabaquismo, alcohol, drogas y área libre de humo, incluyendo en su contenido,
los requisitos mínimos que contempla el Artículo 2.2.4.6.7. del Decreto 1072 de 2015.
Las políticas, los objetivos y el reglamento de higiene y seguridad industrial fueron
ampliamente divulgadas en las carteleras institucionales y se socializo al personal
de inducción y reinducción.
Se empieza la divulgación de la
política de SST y la política de
tabaquismo, alcohol, drogas y área libre
de humo, incluyendo en su contenido,
los requisitos mínimos que contempla el
Artículo 2.2.4.6.7.
del Decreto 1072 de 2015.
Las políticas, los objetivos y el
reglamento de higiene y seguridad
industrial fueron ampliamente divulgadas
en las carteleras institucionales y se
socializo al personal de inducción y
reinducción.