Our
Commitments and Patient Guarantees
Clinica Colombia ES, in compliance with current regulations established by the Ministry of Health and Social Protection, adheres to the guidelines on patients' rights and responsibilities, as set forth in Statutory Law 1751 of 2015, Resolution 4343 of 2012, and Resolution 13437 of 1991. Additionally, it includes provisions related to the rights and responsibilities of maternal patients, in accordance with Resolution 3280 of 2018.
- Knowing your rights ensures safe and respectful care.
- Your active participation improves treatment quality.
- Clínica Colombia ES provides ethical, human-centered, and high-quality care.
Conoce los
PATIENT RIGHTS
- Timely emergency care, with no requirement for prior payment or documentation.
- Clear and sufficient information to make free and informed decisions about your health.
- Dignified and non-discriminatory treatment, respecting your beliefs, opinions, and customs.
- Choose your healthcare professional and request a second medical opinion.
- Confidentiality of your medical record, with free access to review and obtain a copy.
- Humanized, safe, and high-quality care, in accordance with institutional protocols.
- Privacy and intimacy throughout the care process.
- Accessibility for people with disabilities, through adequate and marked spaces.
- Right to die with dignity, including the rejection of treatments that artificially prolong life.
- Receive or reject spiritual assistance, according to your will.
- Express your opinion about the services received and receive a timely response.
- Access health services and technologies that guarantee comprehensive and timely care.
- Not to be discriminated against due to race, culture, religion or health condition.
- Receive clear information about costs and procedures for non-covered services.
- Reject organ donation if you are not a donor.
PATIENT RESPONSIBILITIES
-
Velar por su autocuidado, así como el de su familia y comunidad.
Take care of your own well-being, as well as that of your family and community. -
Participar activamente en su proceso de rehabilitación durante toda la atención.
Actively participate in your rehabilitation process throughout the entire care. -
Brindar información veraz, clara y oportuna al personal de salud sobre su estado de salud, antecedentes, identificación y contacto.
Provide truthful, clear, and timely information to healthcare staff about your health status, medical history, identification, and contact details. - Follow the recommendations of healthcare professionals regarding the treatment plan.
- Care for and use the clinic’s resources rationally, including infrastructure, equipment, and facilities.
- Treat healthcare personnel with respect and dignity, as well as all individuals involved in your care.
- Comply with the institution’s rules, regulations, and instructions and protect your medical information.
- Adopt the recommended safety measures established by the institution.
- Act in solidarity during situations that may endanger the life or health of others.
- Actively receive medical information at the time of discharge.
- Enroll in the healthcare system, use its services appropriately, and comply with current regulations.
Learn about
RULES FOR FAMILY MEMBERS AND USERS OF CLINICA COLOMBIA ES
- Provide truthful information about personal data, contact numbers, and home address.
- Respect the administrative, medical, and support staff of Clínica Colombia ES.
- Follow the visiting hours established for the various services of the clinic.
- Pay the legally established copayments when using the services.
- Take care of the clinic's facilities during your stay.
- Be responsible for personal belongings, as the clinic is not liable in case of loss.
- The permanent companion must take responsibility for the patient's care during hospitalization.