OUR MISSION
We are an institution providing highly complex health services that contributes to the welfare of the population, through a model of humanized, safe and quality comprehensive care. We generate spaces for academic updating in search of excellence.
OUR VISION
We will be a national reference for the provision of highly complex health services and compliance with superior quality standards. We will contribute to the health system by establishing practices based on scientific evidence and academic events, becoming the best option to meet the health needs of the population in Colombia.
INSTITUTIONAL VALUES
Vocation of service: We work with love for what we do, understanding the needs of others and giving the best of ourselves to provide safe, respectful and warm attention.
Commitment: We actively participate in the development of the institution’s activities, acting with a sense of belonging and responsibility, demonstrating excellence in everything we do.
Teamwork: We work for the achievement of institutional objectives and goals as a common purpose, sharing knowledge, through assertive communication and mutual respect for all stakeholders, for the benefit of patients and the community.
Ethics: We act with honesty, transparency, integrity and impartiality, promoting behaviors that are consistent with moral values and professional practices that allow us to build relationships of collective trust.
Respect: We honor our commitments and provide humane, dignified and fair treatment to all people, accepting differences of thoughts and beliefs.
STRATEGIC OBJECTIVES
- To position the brand “Clínica Colombia” as a high complexity clinic.
- Maintain a growing profitability based on a determined net profit.
- Strengthen the Management Systems to serve as a structure for the implementation of high quality standards.
- To exceed the expectations of clients, users and their families by providing excellent service.
- To implement the Teaching Service program.
- Strengthen the competencies and skills of human talent to generate a sense of belonging that allows the fulfillment of organizational objectives.
- Generate strategies focused on ethical values, care for the environment, and sustainability with commitment to promote social, economic and educational development.
QUALITY AND SERVICE DELIVERY POLICY:
In Colombia Clinic we are committed to meeting superior quality standards in the provision of health services of high complexity, comprehensive, accessible, timely, safe, humanized or efficient to achieve the satisfaction of customers, users and other stakeholders; focused on the patient and his family as our priority, to achieve excellence in successful clinical outcomes, promoting continuous improvement, social responsibility and differential approach without discrimination, with qualified personnel, high technology, comfortable infrastructure, for compliance with applicable legal requirements.
According to the level of complexity, health promotion and secondary disease prevention activities are developed, thus contributing to the improvement of the population’s quality of life.
RISK MANAGEMENT POLICY: Risk Management at Clínica Colombia ES, is an essential and integral part of Strategic Management and within this purpose it seeks the fulfillment of the mission, the achievement of goals, the strengthening of Internal Control, the improvement of administrative activity and compliance with applicable regulations.
Clínica Colombia ES, aware of the existence of risk situations that affect the fulfillment of the institution’s objectives, is committed to manage risks according to the methodology defined by the institution (Risk Management Procedure), prioritizing those that prevent the fulfillment of the institution’s mission and strategic objectives, by means of:
- Identification, analysis, updating and evaluation of risks by process.
- The definition and implementation of controls and actions aimed at avoiding, mitigating, sharing or transferring the risks identified and prioritized in each of the processes, in order to ensure compliance with their objectives.
- Follow-up of the mitigation actions defined for the risks prioritized in each of the processes.
- Periodic review of the risk map to evaluate the effectiveness of mitigation actions and identification of new risks.
